Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
Effective Date: January 15, 2025
Introduction
At Flareonfire, we believe your personal information deserves careful protection. This policy explains how we collect, use, and safeguard your data when you visit our website or engage with our blockchain education services. We've structured this document to be clear and straightforward — no legal jargon that requires a decoder ring.
Our approach to privacy reflects our educational mission. Just as we teach blockchain fundamentals with transparency, we handle your personal information with the same openness and integrity. This policy applies to all interactions with Flareonfire services, whether you're browsing our resources or enrolled in our programs.
Information We Collect
We gather different types of information to provide you with relevant educational content and improve our services. Here's what we collect and why:
Contact Information
Name, email address, phone number, and location details when you sign up for newsletters, contact us, or express interest in our programs.
Educational Background
Previous experience with technology, current skill level, and learning goals to customize program recommendations.
Website Analytics
Pages visited, time spent on content, browser type, and device information to understand how people use our educational resources.
Communication Records
Messages you send us, feedback on our programs, and records of educational consultations to provide better support.
How We Use Your Information
Educational Services
We use your information to recommend appropriate learning paths, send relevant educational content, and provide personalized guidance on blockchain topics. Your background helps us avoid overwhelming beginners or boring experienced learners.
Program Administration
Contact details help us send program updates, schedule consultations, and coordinate learning activities. We also use this information to process applications and manage enrollment logistics.
Website Improvement
Analytics data shows us which educational content resonates most with visitors, helping us create better resources and improve the overall learning experience on our website.
Information Sharing
We don't sell your personal information — period. However, we may share information in specific circumstances:
Educational partners who help deliver our programs receive only the information necessary to provide those services. These partners must agree to protect your information with the same standards we use. We also share information when required by Taiwan law or to protect the safety of our students and community.
If someone threatens our students or tries to disrupt our educational mission, we'll work with authorities as needed. We may also share aggregated, anonymous data about learning trends to help improve blockchain education generally.
Your Rights
Under Taiwan's Personal Data Protection Act and international best practices, you have several rights regarding your personal information:
Access Your Information
Request a copy of all personal information we have about you, including how we obtained it and how we've used it.
Correct Inaccurate Data
Update or correct any personal information that's outdated or wrong, ensuring our records reflect your current situation.
Delete Your Information
Request removal of your personal data, though some information may be retained for legal compliance or legitimate educational purposes.
Limit Processing
Restrict how we use your information while maintaining your access to educational resources and previously agreed-upon services.
Data Portability
Receive your personal information in a structured format that you can transfer to other educational providers if desired.
Security Measures
We protect your information using multiple layers of security appropriate for an educational organization:
Technical Safeguards
Encrypted data transmission, secure server configurations, regular software updates, and protected databases with access controls.
Administrative Controls
Limited access to personal information based on job requirements, regular security training for staff, and clear protocols for handling sensitive data.
Physical Security
Secure facilities with controlled access, locked filing systems for any paper records, and monitored environments for equipment.
Incident Response
Monitoring systems for unusual activity, clear procedures for addressing security issues, and prompt notification protocols if problems occur.
Data Retention
We keep your information only as long as necessary for educational purposes or legal requirements:
Active Inquiries: Information about program interest and initial consultations is kept for 18 months to provide follow-up support and program updates.
Newsletter Subscriptions: Contact information for educational content delivery is maintained until you unsubscribe or after 24 months of inactivity.
Program Records: Educational records and completion certificates are retained for seven years to support career advancement and continuing education needs.
Legal Requirements: Some information may be kept longer to comply with Taiwan tax laws, educational regulations, or other legal obligations.
International Transfers
While Flareonfire operates primarily in Taiwan, some educational resources and technical services involve international partners. When we transfer information outside Taiwan, we ensure appropriate protections through contractual agreements and verification of adequate privacy standards in the destination country.
Our blockchain education content may be hosted on servers in different countries to ensure reliable access for students worldwide. We select service providers based on their security capabilities and compliance with international privacy standards.
Cookies and Tracking
Our website uses cookies to improve your learning experience and understand how people engage with our educational content. Essential cookies help the website function properly, while analytics cookies show us which resources are most helpful to visitors.
You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use cookies for advertising purposes — they're purely focused on improving educational delivery and understanding learning patterns.
Updates to This Policy
We review and update this privacy policy annually or when significant changes occur in our educational services or privacy practices. Updates will be posted on our website with a new effective date, and we'll notify active program participants of major changes via email.
Changes typically reflect new educational programs, updated security practices, or evolving privacy laws. We encourage you to review this policy periodically, especially if you're engaged with our ongoing educational programs.
Privacy Contact Information
Email: support@flareonfire.com
Phone: +886228825920
Address: No. 271號, Dongshan Rd, Dongshan Township, Yilan County, Taiwan 269